Service request

Information about the processing of personal data

Your personal data will be processed to administrate and fulfill your request by Opel  Ireland, Gowan House, Naas Road, Walkinstown, D12 RCC4, Opel Automobile GmbH, Bahnhofsplatz, 65423 Rüsselsheim am Main, Germany and – if applicable - your selected Opel Partner as controllers, as follows:

The data processing is based on Art. 6 (1) (b) GDPR.

We as controllers process your personal data as follows:

Data mandatory data is marked with *   
Identification & Contact details (Name*, email address *; phone no., postal address (* if applicable))

Purpose(s)
Contacting, communication and request fulfillment; Newsletter un-/subscription

Data mandatory data is marked with *   
Model of Interest details*

Purpose(s)
Request fulfillment

Data mandatory data is marked with *   
Selected Opel Partner*

Purpose(s)
Request fulfillment

Data mandatory data is marked with *   
Leasing / Financing interest (* if applicable)

Purpose(s)
Request fulfillment

Data mandatory data is marked with *   
Actual vehicle details*, VIN*, First registration date, Registration number / license plate, odometer reading, vehicle drop off date/time, pickup date/time, Service type*, Courtesy car

Purpose(s)
Service Request fulfillment

Data mandatory data is marked with *   
Enquiry Type

Purpose(s)
Contact Request fulfillment

The data elements marked with a * listed above are mandatory and a contractual requirement. You are therefore obliged to provide the data. In case you don’t provide the data, we cannot fulfill your request.
Data as listed above will be stored for three years after this contractual relationship has been terminated.

Recipients

We share your personal data for the below listed purposes with the following recipients:

Data
Identification & Contact details (Name*, email address *; phone no., postal address (* if applicable)), Model of  Interest details*, Selected Opel Partner*, Leasing / Financing interest (* if applicable), Actual vehicle details*, VIN*, First registration date, Registration number / license plate, odometer reading, vehicle drop off date/time, pickup date/time, Service type*, Courtesy car, Enquiry Type

Purpose(s)
Request fulfillment

Recipient(s)
Opel Automobile GmbH and Opel Ireland share your personal data with respective IT- Service provider MRM (Frankfurt am Main, Germany). There is no adequacy decision of the European Commission, but there are appropriate safeguards in place, which are in this case respective EU Standard Contractual Clauses (EU SCC’s). In order to obtain a copy please send an email to: privacyrights@opel.com.

Data
Identification & Contact details (Name*, Phone no.)

Purpose(s)
Fulfillment tracking

Recipient(s)
TrackBack, 10ACT Limited, 8 Waldegrave Road, Teddington, Middlesex TW11 8HT, United Kingdom

For further information about Privacy related items see our Privacy & Cookie Policy

I agree that my personal data, in association with the information I provide as part of this request, will be processed for individualized marketing and market research by, Opel Ireland, Gowan House, Naas Road, Walkinstown, D12 RCC4 and Opel Automobile GmbH, Bahnhofsplatz, 65423 Rüsselsheim am Main, Germany, as controllers.

My data will be processed and shared for the below listed purposes with the following recipients:

Data   
Identification & contact details (e.g. Name, email address, phone no.), and related information provided by you (e.g. as part of / in association with your requests)   

Purpose(s)  
Customer service: e.g. invitations to events, information about (technical) updates relating to my vehicle/a vehicle of interest or any vehicle services, notification of maintenance / inspection / servicing due dates, or breakdown assistance.
Customer information: Contact for e.g. communications for new and used vehicles, finance and leasing offers, dealer servicing, inspection and workshop offers, the end of a finance or leasing contract or quality improvement measures for my vehicle.
Advertising: Individual or personalised advertising of offers, products and services.
Customer satisfaction surveys: Contact after purchase / service, e.g. regarding satisfaction with my vehicle or the services provided.

Recipient(s)
Opel Automobile GmbH and Opel Ireland   share my personal data with the respective engaged processors for marketing / market research related IT services, administration and support.
Opel Automobile GmbH and Opel Ireland share your personal data with respective IT- Service provider MRM (Frankfurt am Main, Germany). There is no adequacy decision of the European Commission, but there are appropriate safeguards in place, which are in this case respective EU Standard Contractual Clauses (EU SCC’s). In order to obtain a copy send an email to privacyrights@opel.com.

I agree that Opel Ireland and Opel Automobile GmbH will use my above-mentioned data to enable accurate identification to offer me the best services and experience and to avoid possible inconsistencies with regard to the named purposes. These parties use business rules in matching and merging processes to detect potential matches between two or more records, coming from different sources and systems (e.g. via online requests raised to Opel, participation in Opel marketing events, usage of myOpel) to achieve creating a unique customer master record.

My personal data will be stored for the above mentioned purposes for further three years after the last contact with Opel.

The data processing is based on my consent that I provide herewith (Art. 6 (1) (a) General Data Protection Regulation (GDPR)). In addition, I agree that with respect to the data transfer to a country outside the EEA, the derogation according to Art. 49 (1) (a) GDPR applies.

I’ve acknowledged my Privacy related rights and the contact details as described in the Privacy & Cookie Policy.

For further information about Privacy related items see the Privacy & Cookie Policy.

As data subject, you have the right of access, right to rectification, right to erasure (right to be forgotten), right to restriction of processing, right to data portability, right to object to processing of personal data concerning you which is based on Art. 6 (1) e) or f) GDPR or where the personal data are processed for direct marketing purposes in accordance with the applicable law.

Please note that your above-mentioned rights are restricted by law and must be fulfilled by us possibly only under certain conditions.

If you want to claim your above mentioned rights please email, privacyrights@opel.com or send us a letter to: Privacy Rights, Opel  Ireland, Gowan House, Naas Road, Walkinstown, D12 RCC4.

Your personal data can be updated by us as the responsible controller at any time (e.g. you have a change of address) or the update can be performed by yourself at any time, as far as our systems or applications offer this functionality.
To exercise your right to lodge a complaint (Art. 77 GDPR) please contact Data Protection Commissioner Canal House Station Road Portarlington R32 AP23 Co. Laois. Offices, Dublin Office. 21 Fitzwilliam Square, https://www.dataprotection.ie .  
Right to withdraw your consent
You have the right to withdraw your given consent at any time (please email, privacyrights@opel.com or send a letter to: Privacy Rights, Opel Ireland, Gowan House, Naas Road, Walkinstown, D12 RCC4 The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

You have the right to withdraw your consent at any time. For this please contact us via Privacy Rights, Opel Ireland, Gowan House, Naas Road, Walkinstown, D12 RCC4 or via email: privacyrights@opel.com. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.