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Privacy statement

Your personal data will be processed for case management purposes and/or in order to answer your request by us Opel Automobile GmbH, Bahnhofsplatz, 65423 Rüsselsheim am Main, Germany, as the controller as follows:

 

The data processing is based on Art. 6 (1) a) General Data Protection Regulation (GDPR) in case you provide your respective consent and/or on Art. 6 (1) b) GDPR in case of customer requests. 

 

We as controller process the following data elements for the above mentioned purposes in conjunction with the information you provide regarding your case and/or request:

Name, Last Name, email address, postal address, telephone number (home and mobile), Gender, Social Media address, postal address (street name, postal code and city) and your respective Vehicle identification number and license plate of your Opel / Vauxhall vehicle

 

Above-mentioned data will be stored for up to 6 years for customer cases and requests and for 15 years in case of legal issues.

We share your above-mentioned data for the above-mentioned purposes with the respective responsible National Support Center (NSC) and/or the respective responsible Opel partner when necessary for the case management and/or for answering your request.

 

We share your above-mentioned personal data for administration support purposes to the respective engaged service providers. In particular we share your data for storage purposes with our IT supplier GM Holdings LLC, registered office at 27211 Centerville Road, New Castle County, Wilmington, Delaware, United States and headquarter located at 300 Renaissance Center, P.O. Box 400, Detroit, Michigan, USA, who is placed outside the EEA and therefore in a country without adequate level of data protection. There is no adequacy decision of the European Commission, but there are appropriate safeguards in place, which are in this case respective EU Standard Contractual Clauses. In order to obtain a copy please send an email to privacyrights@opel.com.

 

We share following personal data for the listed purposes in particular with the following service providers:

Name, last Name and email address in order to perform a Customer Satisfaction Survey in case you provide your consent - INTERSOFT CEE SRL, MOLNAR JANOS 13 bl 4 sc A app 7, Brasov, Romania.

Your rights

As data subject, you have the right of access, right to rectification, right to erasure (right to be forgotten), right to restriction of processing, right to data portability, right to object to processing of personal data concerning you which is based on Art. 6 (1) e) or f) GDPR or where the personal data are processed for direct marketing purposes in accordance with the applicable law.

Please note that your above mentioned rights are restricted by law and must be fulfilled by us possibly only under certain conditions.

 

If you want to claim your above-mentioned rights please contact us per email to: privacyrights@opel.com
 or send a letter to:

Opel Automobile GmbH

DSGVO

IPC C1-99

D-65423 Rüsselsheim am Main
 

Your personal data can be updated by us as the responsible controller at any time (e.g. change your address).
 

To exercise your right to lodge a complaint (Art. 77 GDPR) please contact the responsible Privacy Authority of the country you are located. For Ireland this is:

Data Protection Commissioner, Canal House, Station Road, Portarlington, R32 AP23, Co. Laois.  

Right to withdraw your consent

You have the right to withdraw your given consent at any time. To do this please send an email to: customercare.ie@opel.com. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

 

Contacting us

Opel Automobile GmbH, Bahnhofsplatz, 65423 Rüsselsheim am Main, Germany, phone: +49 (0)6142 - 911 9800, e-mail: kontakt@opel-infoservice.de, the names of the members of the management can be found here: http://www.opel.de/tools/impressum.html


Data Protection Officer:

Post: Opel Automobile GmbH, Datenschutzbeauftragter, Bahnhofsplatz, 65423 Rüsselsheim am Main, Germany

E-Mail: Datenschutz@opel.com

Feature descriptions and illustrations may refer to or show optional equipment not included in standard delivery. The information contained was accurate at the time of publishing. We reserve the right to make changes in design and equipment. The colors shown are approximate actual colors, only. Illustrated optional equipment is available at extra charge. Availability, technical features and equipment provided on our vehicles can vary or may only be available in certain countries or may be available at extra costs, only. For precise information on the equipment provided on our vehicles, please contact your local Opel dealer.

* The fuel consumption and CO2 emissions figures mentioned comply with the WLTP test procedure, on the basis of which new vehicles are type approved from 1 September 2018. This WLTP procedure replaces the European drive cycle (NEDC), which was the test procedure used previously. Due to more realistic test conditions, the fuel consumption and CO2 emissions measured under the WLTP are, in many cases, higher compared to those measured under the NEDC. The fuel consumption and CO2 emissions figures may vary depending on actual conditions of use and on different factors such as: specific equipment, options and format of tires. Please contact your dealer for further information. For more information on WLTP click here https://www.wltpfacts.eu/.

** The fuel consumption and CO2 emissions figures mentioned are determined according to the new test procedure WLTP and the relevant values are translated back into NEDC to allow the comparability with other vehicles. Please contact your dealer for the latest information. The values do not take into account in particular use and driving conditions, equipment or options and may vary depending on the format of tires. For more information on official fuel consumption and CO2 emission values, please read the guideline "Guideline for fuel consumption, CO2 emissions of new passenger cars" freely available in all point of sales.

*** The range and electric consumption figures mentioned comply with the WLTP test procedure, on the basis of which new vehicles are type approved from 1 September 2018. They may vary depending on actual conditions of use and on different factors such as: speed, thermal comfort on board the vehicle, driving style, vehicle load and outside temperature. The charging time depends in particular on the power of the charger on board the vehicle, the charging cable and the type and power of the charging station used. Please contact your dealer for further information. For more information on WLTP click here https://www.wltpfacts.eu/.

**** The fuel consumption, CO2 emissions and range figures mentioned comply with the WLTP test procedure, on the basis of which new vehicles are type approved from 1 September 2018. This WLTP procedure replaces the European drive cycle (NEDC), which was the test procedure used previously. Due to more realistic test conditions, the fuel consumption and CO2 emissions measured under the WLTP are, in many cases, higher compared to those measured under the NEDC. The fuel consumption, CO2 emissions and range figures may vary depending on actual conditions of use and on different factors such as: charging frequency, driving style, speed, specific equipment, options, format of tires, outside temperature and thermal comfort on board the vehicle. Please contact your dealer for further information. For more information on WLTP click here https://www.wltpfacts.eu/.

Please note: All information was accurate and up to date at the time of publication. Opel reserves the right to alter specifications at any time, which may affect the data shown. All figures quoted relate to the EU base model with standard equipment.